Privacy Policy

Introduction

This privacy policy applies to all websites owned and operated by Filo Institute Limited, as well as communications between you and us as a business.

Who Are We?

When we refer to ‘we’ (or ‘our’ or ‘us’), we are referring to Filo Institute Limited. We are based in Dublin, Ireland and our registered business address is: Hillview, Mount Talbot, Dublin 22, D22VH98, Ireland
Email: info@filoinstitute.com

How We Collect Your Data & What Data Is Collected

1. Information You Provide Directly

When you visit or use parts of our website or services, we may ask you for personal data. This may include, but is not limited to, your name, email address, phone number, and any information provided via contact forms or pre-consultation questionnaires.

2. Website Forms

By submitting a form on our website, you consent to us using the provided information to respond to your inquiry, deliver services, or send occasional updates. You may unsubscribe at any time by emailing info@filoinstitute.com.

3. Information We Collect Automatically

We automatically collect some information, such as IP address, device type, and anonymous data about how visitors interact with our site (e.g., page views, referral source). This helps us improve user experience.

We use cookies and tracking tools. Please refer to our Cookie Policy for details.

Why We Process Your Data

We process your personal data only:

To perform a contract with you
Where we have legitimate business interests
To comply with legal obligations
With your consent

Without this data, some services and features may not be available to you.

How We Use Your Data

We may use your data to:

Communicate with you (e.g., confirmations, updates, marketing)
Deliver requested services
Improve our website and user experience
Resolve technical issues and provide support
Analyse usage for marketing or development
Ensure site security
Comply with legal obligations

Sharing Your Data

We may share your data with:

Trusted third-party service providers helping us deliver our website and services
Legal or regulatory authorities if required
Others, only with your consent

We do not sell or share your personal information with third parties for their own marketing use.

International Data Transfers

We primarily store and process your personal data within the European Economic Area (EEA). However, there may be occasions when your data needs to be transferred outside the EEA for processing.

When this happens, we ensure that your personal data is only transferred to countries that have been recognized as providing an adequate level of data protection. Alternatively, we rely on appropriate safeguards, such as the European Commission’s Standard Contractual Clauses, or ensure that the recipient is certified under frameworks like Privacy Shield (for transfers to the US), to protect your data during the transfer.

How We Protect Your Data

We implement technical and organizational measures to safeguard your data, including:

SSL encryption for secure data transfer
Secure servers and hosting practices
Limited access to personal data by authorized personnel only

Data Retention

We retain your personal data only as long as necessary to fulfil its purpose (e.g., delivering services, legal compliance). When no longer needed, it is securely deleted or anonymised.

Data Protection Rights

As the owner of your personal data, you have specific rights under data protection laws. These rights empower you to control how your data is collected, used, and stored. Here’s what you’re entitled to:

Right to Access – You can request a copy of the personal data we hold about you.
Right to Rectification – You have the right to ask us to correct or update inaccurate or incomplete information.
Right to Erasure – Also known as the “right to be forgotten,” you can ask us to delete your personal data in certain circumstances.
Right to Restrict Processing – You may request that we limit how we use your data, particularly if you're disputing its accuracy or how it's being used.
Right to Object – You can object to your data being used for direct marketing or where we rely on our legitimate interest as a legal basis.
Right to Data Portability – You can ask to receive your data in a commonly used format or have it transferred to another service provider.
Right to Withdraw Consent – Where we rely on your consent to process your data, you can withdraw it at any time.
Right to Lodge a Complaint – If you're unhappy with how we handle your data, you can contact the Irish Data Protection Commission.

To exercise any of your rights or raise a concern, simply email us at info@filoinstitute.com. We’ll do our best to respond promptly and resolve any issues.

Contacting Us

For questions about your data, please contact us:

📧 Email: info@filoinstitute.com

Data Protection Commissioner Contact:

Data Protection Commission (Ireland)
Canal House, Station Road, Portarlington, Co. Laois
📞 Tel: +353 57 868 4800
📠 Fax: +353 57 868 4757
📧 Email: info@dataprotection.ie
🌐 www.dataprotection.ie